Terms & Conditions

Acceptance of terms

By visiting or ordering from Malik Pet Store (the “website”), you agree to these Terms & Conditions. If you do not agree, please do not use the website.

Using our website

You agree to use the website lawfully and to give correct information when you place an order. We may refuse service or cancel orders that look fraudulent or abusive.

Products and prices

• All prices are shown in Pakistani Rupees (Rs).
• We try to keep pictures, descriptions and prices accurate, but mistakes can happen. If we find an error in the price or availability of your order, we will contact you before dispatch.
• Prices and stock can change without notice.

Orders and advance payment

An order is only confirmed after we accept it and receive the 10% advance payment. Until then, items are not reserved. We may cancel an order if the advance is not received or if an item is out of stock, and we will refund any advance already paid.

Payment

The remaining balance is paid on delivery (Cash on Delivery) where available, or as agreed with us on WhatsApp. Please keep the exact amount ready for the courier.

Delivery

• Delivery times are estimates and may be affected by courier delays, weather or public holidays.
• Delivery charges depend on weight and city and are confirmed before you pay.
• Please check your parcel while the courier is present, and report any damage to us within 48 hours with photos or a video.

Returns, refunds and exchanges

• Damaged, wrong or expired items will be replaced or refunded when reported within 48 hours of delivery.
• Opened food, treats and cat litter cannot be returned unless defective, for hygiene and safety reasons.
• The advance payment is non-refundable if you cancel after the order has been dispatched.
• Approved refunds are processed within 5 to 7 working days.

Live animals (kittens and pets)

Live animals are sold subject to availability. Please contact us to confirm health details, vaccination status and pickup or delivery arrangements before paying. Once a pet is handed over, its care becomes the buyer’s responsibility. We are happy to give advice on settling in a new pet.

Pet food and health

Information on this website is for general guidance only and is not veterinary advice. If your pet has a medical condition, allergy or special diet, please consult your vet before changing food or giving treats.

Intellectual property

All text, logos and images on this website belong to Malik Pet Store or its suppliers. You may not copy or reuse them for commercial purposes without our written permission.

Limitation of liability

To the fullest extent allowed by law, we are not liable for indirect or consequential loss arising from the use of the website or products, or for delays outside our control. Our liability is limited to the value of the order concerned.

Changes to these terms

We may update these terms from time to time. The latest version is always on this page, and continued use of the website means you accept the changes.

Governing law

These terms are governed by the laws of Pakistan. Any dispute will be handled by the courts of Pakistan.

Contact us

Questions about these terms? WhatsApp or call 0300 4462028, or email Email: malikpetstore@gmail.com.