Privacy Policy

Who we are

Malik Pet Store is an online pet store selling pet food, treats, litter, toys, accessories and pets. This policy explains what personal information we collect, why, and how we look after it.

Information we collect

• Order details: your name, phone number, email address and delivery address.
• Messages: what you send us through the contact form, email or WhatsApp.
• Account details: if you create an account, your login and order history.
• Technical data: basic information such as IP address, browser and pages visited, collected through cookies.

How we use your information

• To confirm, process and deliver your orders.
• To contact you about your order, payments and delivery.
• To answer your questions and give pet-care advice.
• To improve the website and prevent fraud.
• To send offers only if you ask to receive them.

Cookies

We use cookies to keep your cart working, remember your session and understand how the website is used. You can block cookies in your browser settings, but parts of the website, such as the cart and checkout, may stop working.

Who we share it with

We do not sell your personal information. We share only what is needed with courier companies to deliver your parcel, payment or banking providers to process payments, and website or hosting providers that keep this site running. They may only use it for those purposes.

WhatsApp and phone

If you contact us on WhatsApp or by phone, we keep the conversation so we can help you and handle your order. Messages are also processed by the WhatsApp service under its own privacy policy.

How long we keep it and how we protect it

We keep order records for as long as needed for business, accounting and legal reasons. We take reasonable steps to protect your information, but no website or online service can be guaranteed to be 100% secure.

Your choices

You can ask us to see, correct or delete the personal information we hold about you, or to stop sending you offers, by contacting us using the details below. We may need to keep some records for legal or accounting reasons.

Children

Our website is meant for adults. We do not knowingly collect personal information from children. Children should order with a parent or guardian.

Links to other websites

The website may link to other sites, such as social media or maps. We are not responsible for their privacy practices, so please read their policies.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was updated at the top.

Contact us

For any privacy question or request, email Email: malikpetstore@gmail.com or call 0300 4462028.