🛒 Ordering & payment
How do I place an order?
Add products to your cart and check out on the website, or simply WhatsApp us the product name and your city and we will place the order for you.
Why do I need to pay 10% in advance?
Every order needs a 10% advance to be confirmed. This keeps your items reserved and stops fake orders. The remaining amount is paid on delivery (Cash on Delivery), where available.
How do I send the advance payment?
After you place your order we will message you the payment account details on WhatsApp. Send us a screenshot of the payment and your order is confirmed.
Can I change or cancel my order?
Yes, as long as it has not been dispatched. Message us on WhatsApp with your order number as soon as possible.
🚚 Delivery
Which cities do you deliver to?
We deliver to most cities across Pakistan. Message us your city and we will confirm.
How long does delivery take?
Usually 2 to 5 working days, depending on your city and the courier. We will tell you the expected time when we confirm your order.
How much is delivery?
Delivery charges depend on the weight of your parcel and your city. The charge is confirmed before you pay anything.
How can I track my order?
Once your parcel is dispatched we send you the courier name and tracking number on WhatsApp.
🐾 Products & pet care
What do you sell?
Cat food, dog food, treats, cat litter, toys and accessories for cats and dogs, plus kittens when available.
Are the products fresh and original?
Yes. We buy from trusted suppliers and check expiry dates before dispatch. If something does not look right, tell us right away.
I do not know which food is right for my pet. Can you help?
Of course. Message us your pet's age, weight and any health issues and we will suggest suitable options. For medical conditions, please also ask your vet.
Do you have kittens for sale?
Sometimes. Availability changes often, so please WhatsApp us for current kittens, photos, health details and prices.
↩️ Returns & refunds
What if my item arrives damaged or wrong?
Take a photo or short video while opening the parcel and message us within 48 hours. We will arrange a replacement or refund.
Can I return opened food or litter?
For hygiene and safety, opened food, treats and litter cannot be returned unless they are defective or expired.
How long do refunds take?
Approved refunds are processed within 5 to 7 working days to the account you paid from.
Did not find your answer?
Message us on WhatsApp and we will help you pick the right thing for your pet.